Services
FRESH LOOK
The “Fresh Look” package is designed for businesses of all kinds—whether you’re navigating challenges and need fresh ideas, or you're thriving and want to push your success even further. This package offers a clear, customer-focused perspective on your business—insight that’s often hard to see from the inside, but incredibly valuable. We offer a package for businesses WITH a brick and mortar location and a package for businesses that are essentially "online only" and do not have a physical storefront. Scroll down to see both options!
At Jean&James, we believe in transparency and value. That means no inflated hourly rates or surprise charges—you’ll know exactly what you’re paying upfront. And when you choose us, you get us. We don’t outsource or delegate. Every review, recommendation, and insight comes directly from the experienced team behind Jean&James.
We’ll highlight what’s working with genuine praise, but we’ll also dig deep into every area covered in your package—offering honest feedback, strategic suggestions, and actionable ideas to elevate your business where it matters most.
FRESH LOOK #1
Businesses With Physical Locations: $499
​This package is fully customizable to suit your business needs. If certain elements don’t apply or you prefer a simpler approach, we’re happy to adjust. Our goal is to tailor the experience to fit exactly what you're looking for.
Evaluation of the Atmosphere
What do we see, hear, smell, taste, and feel? Appealing to the senses is extremely important when it comes to a customer’s experience - which leads to sales. ‘Senses’ are your customers; not the people.
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See: We observe everything from cleanliness and staff presentation to product displays and overall atmosphere. Success doesn’t require a massive budget—just smart, intentional choices. Let us show you how small details can make a big impact.
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Hear: Every business has a soundscape. Are the sounds in your space—whether it’s music, conversations, or ambient noise—aligned with your brand? What are customers saying, and what kinds of conversations are happening? We listen closely, because what we hear speaks volumes.
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Smell: Scent is powerful. From the moment we walk in, we ask: is the environment inviting? Pleasant? Memorable? The right scent—or the wrong one—can define an experience.
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Taste: For restaurants and food-focused businesses, taste is everything. We evaluate not only flavor and quality but presentation and consistency.
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Feel: This goes beyond touch. It’s about the emotional experience. How does your space feel? How do your products feel in-hand? And most importantly—how does your team make us feel? We explore every sensory detail that shapes a customer's lasting impression.
Customer Service Evaluation
​Customer-staff interaction is one of the most critical—and often underestimated—aspects of a successful business. In a time when many customers feel that genuine service is a thing of the past, standing out means doing it better.
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Our evaluation begins with the first point of contact: a phone call.
â– We’ll conduct and provide a full analysis of the customer experience during this call—tone, clarity, professionalism, and overall effectiveness.
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Next, we move to the in-person experience. Getting customers through the door is a win—but what happens next defines their loyalty.
â– We’ll perform a detailed review of your team’s interaction with customers during a real-world visit, assessing everything from engagement and service quality to attentiveness and atmosphere.
Online Presence
In today’s day and age you are doing your business a disservice if you are not online. With so many free resources, such as Social Media, you are missing out on the opportunity to build your brand while developing a relationship with your customers; even if it is digitally.
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Reviews: Overall analysis of online reviews. What do they say? Do we see a trend?
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Website: Do you have one? If so, we will do a complete review of your website and online presence through all Search Engine Platforms. If not, let us give you some tips, tricks, and ideas on how to get this rolling for next to nothing.
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Social Media: Do you use it? Is it accurate? Is it useful? How can it improve?
Product and Service Offerings
We’ll conduct a thorough analysis of your products and services, including a comparison with key competitors. You'll receive clear, actionable suggestions on what to add, remove, or refine to increase appeal and performance. We'll also review pricing, assess value, and take a close look at your margins—highlighting both strengths and areas for improvement. Our goal: to help you maximize impact and profitability.
Suggestions
At the end of it all, we will provide you with a full analysis of everything described above along with tips, comments, and suggestions on your overall operations. The best part about it is that you are still totally in control. If you love the suggestions, then move forward with the implementation of them. If not, you do not have to do anything further. You can take it in, see what you feel, determine why we made those suggestions/comments, and then YOU MAKE THE CALL. For $499, it is totally worth getting a new, fresh, and unbiased perspective!
Extra : +$100
Utility Analysis: For an extra $100.00, let us take a look at your utility expenses. Gas, electricity, water/sewer, and trash. Let us analyze your bills and usage to see if we spot any trends. Are you being billed correctly? Has your cost recently gone up? There are many reasons why you can see a change in your utility expense and if you don’t catch it right away you can be spending a lot of unnecessary money.
FRESH LOOK #2
Businesses WithOUT a Physical Locations: $299
This is perfect for service related businesses, such as: online stores, home improvement contractors, commercial contractors, travel agents, business to business services, and any other business that sells a product or service online.
Evaluation of the ‘digital’ atmosphere
What do your customers see, hear, and feel? Engaging the senses is crucial to creating a memorable customer experience—and ultimately driving sales. In this context, the 'senses' represent your customers' perceptions, not the customers themselves. If you don’t have a physical storefront, your online presence becomes your entire brand experience—so make it count!
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See: You don’t need a big budget to create a professional, eye-catching web presence. Visual elements like fonts, colors, images, and wording all influence how potential customers perceive your brand. A dull, outdated, or overly generic website can quickly turn visitors away. The good news? With the right design choices, even a modest investment can make a powerful impact on your online presence.
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Hear: Using sound or music on your site? That’s great—if it fits your brand. No sound at all? That could be a missed opportunity. We’ll explore how audio (or the absence of it) affects your customer experience. We’ll review your site just like a real shopper would and assess whether what we hear—or don’t hear—supports your product or service.
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Feel (emotionally): What’s the first impression your website or social media gives? Does it create trust, excitement, curiosity—or confusion and hesitation? Emotional response is a huge driver of buying behavior. If your digital presence doesn’t spark the right feeling, customers won’t stick around. We’ll help make sure your site inspires confidence and encourages action.
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Operations: What’s happening behind the scenes? From team structure and sourcing to margins and marketing, we’ll take a deep dive into the key areas that power your business. These insights help align your online presence with the strength of your operations—building trust and boosting conversions.
Customer Service Evaluation
If you are your entire business and do not believe it makes sense to have us evaluate you, that is no problem at all. Just let us know and we can adjust the price accordingly.
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Reaching out via email: We begin by sending an initial email to your organization to evaluate the response—how quickly it arrives, how helpful it is, and whether it moves us closer to a purchase decision. Does the reply build trust and interest? Or does it create hesitation and push us away?
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Reaching out via phone: Next, we call your Customer Service Team with specific questions to assess the quality of the interaction. You can even provide key questions you want us to ask, ensuring your team is representing your brand as trained. Poor phone experiences can quietly cost you sales—sometimes without you even realizing it.
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Reaching out via other contacts that you prefer: Whether it’s live chat, Instagram DMs, text messages, or another preferred platform—you tell us how your customers reach out, and we’ll test them all. We’ll evaluate consistency, responsiveness, and customer experience across every channel.
Social Media and Search Engine
In today’s digital world, having a weak social media or search engine presence is holding your business back—especially if you don’t have a physical storefront. Your online presence is your storefront, and it needs to be nearly flawless and consistently up-to-date to build trust, attract attention, and convert browsers into buyers.
Reviews: We’ll conduct a full analysis of your online reviews. What are customers really saying? Are there recurring themes—positive or negative—that you may not be seeing? We'll uncover the patterns and help you respond strategically.
Social Media: Are you active on social media? You should be. If you are, we’ll do a deep dive into your content, engagement, and branding—highlighting what’s working and where you’re missing opportunities. If you're not using social media yet, it's time for a serious conversation. You're leaving growth on the table.
Online Data: We’ll review your online listings and digital footprint. Is your business information accurate? Is it helpful to potential customers? Most importantly—can it be improved? (Spoiler: It almost always can.) Let’s make sure every digital detail is working in your favor.
Products and Service Offerings
Is your website easy to navigate? Can we get to your products and services easily? Too many steps? Not enough detail? We will do a deep dive into this area to ensure you are capturing every customer to the fullest. We will review your products and services to give you our feedback on cost, descriptions, and much more. Are you limiting yourself? Do you have too much and may be better pulling back?
Suggestions
At the end of it all, we will provide you with a full analysis of everything described above along with tips, comments, and suggestions on your overall operations. The best part about it is that you are still totally in control. If you love the suggestions, then move forward with the implementation of them. If not, you do not have to do anything further. You can take it in, see what you feel, determine why we made those suggestions/comments, and then YOU MAKE THE CALL. For $299, it is totally worth it!
Additional Services
Mystery Shopping
IN PERSON OR OVER THE PHONE: ‘Secret Shopping’ with Jean&James is unlike any other. Why you ask? Well, it is because Ryan and Heather personally do the secret shopping and will NEVER hire it out to someone else. We do not pay someone to go out and do the secret shopping for us. We feel that it defeats the purpose because the person doing the ‘shopping’ should be an expert and know exactly what to look for. You will be AMAZED by what our secret ‘mystery’ shopping is all about! Contact us today to schedule your Mystery Shop!
Expense Analysis
Let us look at all of your expenses. What are your overall costs for phone service, internet, products, marketing, signage, payroll, etc. You may be overspending and experiencing higher than normal expense margins. Let us dive in and assess your overall situation.
Residential Management
What do your prospects and residents see? Is the property being maintained per your company standards? Let Jean&James provide you with a comprehensive report detailing what we see, hear, smell, and feel while visiting the community. This is so much more than a "Mystery Shopping"; find out more!
Let’s talk
